Everything Dispatch does

Send parcels with checked riders. Riders keep more of every fare. Here is everything Dispatch does.

Fair to ridersRules in the app, not talk

Send a parcel

Pick two places. See the price. Pick your rider.

Pin two places
Search an address, find it on the map, or use your location.
Senders
Price from the road
Our own map measures the road. One price. No surge.
Senders
Offer your price
Riders take your price or ask more. You choose.
Senders
Pick your rider
See the photo, name, plate, vehicle and stars before you choose.
Senders
Open for 30 minutes
No rider picked in time? It closes. Post it again.
Senders
Track on the map
Follow your rider to the pick-up and the drop-off.
Senders
Photo at pick-up
The rider takes a photo of your item. You see it.
Senders
PIN at drop-off
The receiver gets a 4-digit PIN by SMS. No PIN, no delivery.
Senders
Traffic shown openly
Rush hour? You see the traffic part of the price before you post. Same price whatever the demand.
Senders
Pay the rider direct
Cash or transfer, when it arrives. The ₦50 booking fee is inside the price.
Senders
Check before the PIN
The receiver checks the item first. Problem? They tap the link in their SMS instead of giving the PIN. NaijaMart decides.
Senders
Brought back if not delivered
Nobody there? The rider brings it back. You give your return PIN.
Senders
Rate and report
Rate your rider. Report a problem and get a written answer.
Senders
Send from other NaijaMart sites
Buying on Marketplace or Auction? Tap Send with Dispatch. The seller's place is filled in.
Buyers

Rules in the app, not talk.

Never below fuel
Every fare covers the trip's fuel + 50%. Fuel at ₦1,050/litre.
Riders
Paid to wait
10 minutes free at the pick-up. Then ₦20 every minute. All yours.
Riders
Paid for traffic
Stuck in Lagos traffic? Your time is in the price: ₦20 a minute on a bike, ₦40 in a car.
Riders
Bad roads count
We learn from real trips every week. Slow roads and slow hours pay more.
Riders
Paid if they cancel
Sender cancels when you arrive? ₦500 for you, less our 10%, into your wallet.
Riders
Fees back if they cancel
Sender cancels before pick-up? Our fees go back into your wallet.
Riders
Small cut
₦0 for 3 months. Then 5%, max ₦300 a job.
Riders
Day pass
Pay ₦1,000 from your wallet. No cut on any job that day.
Riders
See your money
Every Monday: jobs, fuel, fees and what you kept.
Riders
See the pay first
Distance, pay, fuel and what you keep, before you take a job.
Riders
Welfare fund
10% of our fees saved for riders.
Riders

Your phone is your office.

Go online
Share your location. See jobs within 10 km.
Riders
Take it or ask more
Accept the price or offer yours. Withdraw before you are picked.
Riders
Directions and calls
One tap for directions. Call the sender once you are booked.
Riders
Waiting clock
It starts when you tap I am at the pick-up, at the gate.
Riders
Photo and PIN
Your photo at pick-up protects you. The receiver's PIN ends the job.
Riders
Your wallet
Top up from ₦1,000. Our fees come out when you get a job. You never owe.
Riders
Your money back
Money you put in goes back to your own bank when you ask, from ₦1,000.
Riders
Can't deliver? Bring it back
Receiver not there? Bring it back. The sender gives you a return PIN.
Riders
Your past jobs
Every job you did, with your stars.
Riders

We check you in about a day.

Become a rider
Phone, NIN, licence, vehicle papers and your photo. We check them.
Riders
Bike, keke, car, van or truck
You only see jobs for your vehicle.
Riders
Fleets
Own bikes or vans? Register your fleet and invite your riders.
Fleets
Your choice
A rider can leave a fleet any time.
Riders

Built for Lagos.

ID-checked riders
Every rider shows their NIN, licence and papers before they ride.
Everyone
Real senders
Senders confirm their phone first. No fake bookings.
Everyone
Numbers stay private
Riders see only the area until they are booked.
Everyone
PIN lock
5 wrong PINs lock it. The sender confirms instead.
Everyone
Strikes
Late cancels and give-backs count. 3 strikes pause the account.
Everyone
A short agreement
Riders and senders agree once, in plain words, how money is held.
Everyone

For NaijaMart staff.

Check riders and fleets
Approve each document, accept, send back or pause, with a reason.
Admins
Follow every delivery
Each step, the people, the trip and the offers.
Admins
Reports
Answer each report in writing. The person sees the answer.
Admins
Wallets
Each rider's wallet, line by line. Riders never owe.
Admins
Money to send
Riders' money-back requests: send it, or return it with a reason.
Admins
Receivers' problems
Decide: rider paid, sender refunded, or shared.
Admins
Pairs that keep cancelling
Flagged when the same sender and rider keep cancelling.
Admins
Pump price reminder
A warning when the pump price is over 14 days old.
Admins
Refunds list
A fee paid twice shows here for a refund.
Admins